DDC OS - Winner of NOA Offshoring Project of the Year

DDC Outsourcing Solutions is proud to announce that on Thursday 19th November, at a ceremony in London, DDC OS was announced as winners of the prestigious National Outsourcing Association's Offshoring Project of the Year. The project under the spotlight is our on-going Data Capture Project working in partnership with our client Brandbank, both offshore in the Philippines and nearshore at DDC Multilingual Services in Sarajevo.

Kerry Hallard, CEO of the National Outsourcing Association, commented: "Yet again the NOA Awards has successfully showcased the savviest buyers and most talented suppliers coming together to deliver the most impressive outsourcing relationships that the industry has to offer. It was great to see outsourcing's 'cream of the crop' gathered together in one place, sharing experiences, knowledge and best practice with one another. I was delighted by the strength and variety of winning case studies at this year's awards ceremony. Standing out from this year's shortlist was quite a feat, due to the high quality of outsourcing on display. This year's winners have set an exceedingly high bar for what service providers and their clients can achieve when they work together."

DDC and Brandbank have been working together for over 5 years now, initially as a solution to help even out the peaks and troughs of Brandbank's data capture requirements. We helped Brandbank to understand the potential to deliver improved quality and flexibility, as well as reduce costs, which in turn allowed them to focus on their vision of growth into the global market; since working with us, Brandbank have moved from a position of supporting purely a UK customer base, to now having clients in the Netherlands, Italy, Belgium, France, Canada , Turkey, Thailand, China and Malaysia, which DDC also support.

The project is led by one of DDC's Customer Relationship Managers, Nicola Hopkins. Nicola has 17 years of experience in the outsourcing industry with a key focus on data capture. The project has executive sponsorship from John Callachan, the Solutions Director. John has been working in the BPO sector since 1995, and has significant experience in leading projects and delivering robust solutions to a wide array of clients in numerous industry sectors.

DDC OS also offer data capture services nearshore from their offices in Sarajevo, and onshore from their offices in Worksop, Nottinghamshire. Other solutions they offer onshore are Digital Mailroom, Multimedia Response Handling and Customer Acquisition.

DDC's client Brandbank has also been shortlisted in the Outsourcing Buyer of the Year category for the same project, a double acknowledgement of how successful this project has been.

At award ceremony John Callachan, Solutions Director, commented: "We are thrilled to receive recognition for all our hard work with our client Brandbank. It's testament to all of the hard work put in by our onshore, offshore and nearshore teams."